In accordance with the Consumer Protection Act (ZVPot-1), in contracts concluded at a distance or outside business premises, the consumer has the right to notify the company within 14 days of withdrawing from the contract, without having to give a reason for their decision.
The consumer may submit the notice of withdrawal to the company on a form or by an unambiguous statement clearly indicating that he is withdrawing from the contract (it may also be oral, e.g. given by telephone). The consumer is deemed to have given the notice of withdrawal on time if he sends it within the deadline set for withdrawal from the contract.
In connection with the withdrawal from the contract, the consumer only bears the costs of returning the goods.
The consumer is liable for any diminished value of the goods if the diminished value is the result of conduct that is not strictly necessary to establish the nature, properties and functioning of the goods.
The address for returning goods to the seller is:
GINAS WOOFS, Matjaž Kljajić, sp
Industrial Road 9
5000 Nova Gorica
We recommend that you use a delivery service that allows tracking of the shipment and that you prepare the goods appropriately for transport (you can use the original packaging or other suitable safe packaging). Any return costs are covered by the buyer. We do not accept COD shipments.
In the event of withdrawal from the contract, the company shall immediately, or at the latest within 14 days of receiving the notification of withdrawal from the contract, refund all payments received. The company shall refund the payments received to the consumer using the same means of payment as the consumer used, unless the consumer has expressly agreed to use another means of payment and the consumer does not bear any costs as a result. The consumer is not entitled to reimbursement of additional costs incurred if he has expressly opted for a type of delivery other than the most affordable standard delivery offered by the company. In the case of a sales contract, the company may withhold the refund of payments received until the returned goods have been received or until the consumer has provided proof that he has sent the goods back, unless the company offers the option of collecting the returned goods himself.
When processing your return of goods, the company SPLETNA TRGOVINA GINAS WOOFS, Matjaž Kljajić, sp will take into account the General Terms and Conditions.