Last updated: November 6, 2025

The manager of the GINAS WOOFS online store, Matjaž Kljajić, sp, is obliged to protect the personal data of its users in accordance with the Personal Data Protection Act (ZVOP-1-UPB1).

Operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Gina’s Woofs is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal data we collect or process

When we use the term “personal information,” we mean information that identifies you or can be reasonably associated with you or another individual. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot be identified or reasonably associated with you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that personal information:

Contact information including your name, address, billing address, shipping address, telephone number and email address.

Financial data including credit card, debit card and financial account numbers, payment card information, financial account information, transaction information, payment method, payment confirmation and other payment information.

Account information including your username, password, security questions, preferences and settings.

Transaction information including products you view, add to cart, wish list or purchase, return, exchange or cancel, and your past transactions.

Communication with us including information you provide in your communication with us, for example when submitting a customer support inquiry.

Device information including information about your device, browser or network connection, IP address and other unique identifiers.

Usage Data including data about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal data

We may collect personal information from the following sources:

Directly from you , including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

Automatically through the Services , including from your device, when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

From our service providers , including when we engage them to enable certain technology and when they collect or process your personal data on our behalf;

From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which services you use, we may use personal information for the following purposes:

Providing, customizing and improving services. We use your personal information to provide services, including performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and products of interest, sending you notifications regarding your account, processing purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging delivery, facilitating returns and exchanges, enabling you to post reviews and creating a personalized shopping experience for you, for example by recommending products related to your purchases. This may include using your personal information to better customize and improve the services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional messages by email, text message or post, and to display online advertisements for products or services on the Services or other websites, including based on products you have previously purchased or added to your cart, and other activities on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, ensure secure payments and purchases, detect, investigate or take action regarding potentially fraudulent, illegal, dangerous or malicious activities, protect public safety and provide our services. If you choose to use the services and register an account, you are responsible for the security of your account credentials. We recommend that you do not share your username, password or other access information with anyone else.

Communicating with you. We use your personal information to provide customer support, to respond to you, to provide effective services, and to maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adverse legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for lawful purposes that are subject to this Privacy Policy. Such circumstances may include:

In relation to Shopify, vendors and other third parties who perform services on our behalf (e.g. IT systems management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).

To business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you to serve you targeted ads and marketing based on your online activities across merchants and websites. You can exercise your rights to opt out of this use here

When you order from us, you request or otherwise consent to the disclosure of certain information to third parties, for example, to ship products or by using social media widgets or login integrations.

With our affiliates or otherwise within our group of companies.

In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, the rights of our users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services to you. The information you provide to the Services will be shared with Shopify and third parties that may be located in countries other than where you reside in order to provide and improve the Services to you. In addition, to protect, grow, and improve our business, we use certain enhanced Shopify features that include data and information obtained from your interactions with our store, other merchants, and Shopify. Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify to provide these enhanced features. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and what rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may be able to exercise certain rights with respect to your personal information here. Link to Shopify Privacy Portal .

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information you find on such websites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may be seen by other users of the Services and/or users of such third-party platforms without restriction on their use by us or the third party. Our inclusion of such links does not, of itself, imply that we endorse the content on such platforms or their owners or operators, unless otherwise disclosed in the Services.

Children's information

The Services are not directed to children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion of such information. As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” (as such terms are defined in applicable law) personal information from individuals under the age of 16.

Security and storage of your data

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “complete security.” In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain cases we may refuse your request as permitted by law.

Right of access/notice. You may have the right to request access to the personal data we hold about you.

Right to erasure. You may have the right to request that we erase the personal data we hold about you.

Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.

Right to portability. In certain circumstances and subject to certain exceptions, you have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party.

Manage your communication preferences. We may send you promotional emails, which you can opt out of receiving at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, you may also have the following rights in addition to those described above, subject to any exceptions and limitations set out in local law:

Objection to processing and restriction of processing: You may have the right to request that we stop or restrict the processing of personal data for certain purposes.

Withdrawing consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of data processing that was based on your consent before its withdrawal.

You may exercise any of these rights as set out in the Services or by contacting us using the contact details below. To learn more about how Shopify uses your personal information and any rights you may have, including rights in relation to the information Shopify processes, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before we can process your requests, we may need to verify your identity, as permitted or required by applicable law. You may, in accordance with applicable law, appoint an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require that representative to provide evidence that you have authorized them to act on your behalf, and we may need to verify their identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by lodging a complaint with your local data protection authority. For the EEA, you can find a list of competent data protection supervisory authorities here .

International transfers

Please note that we may transfer, store and process your personal information outside of the country in which you live.

If we transfer your personal data from the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses or equivalent contracts issued by the relevant UK competent authority, unless the transfer is to a country that has been found to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the date in the “Last Updated” section, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us at the phone number or send an email to hello@ginaswoofs.com or contact us at Preserje 30, Branik, 5295, SI For the purposes of applicable data protection legislation, we are the controller of your personal data.