Last updated: 3 July 2026

1. General

These General Terms and Conditions have been drawn up in accordance with consumer protection regulations, on the basis of the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes of conduct for online and electronic commerce. The online store “Gina’s Woofs” (hereinafter: the “online store”) is operated by the company ADECEBA d.o.o., which is also the provider of electronic commerce services (hereinafter: the “Merchant”).

Company details:

ADECEBA d.o.o.
Preserje 30
5295 Branik
Slovenia
Registration number: 7097069000
VAT ID: SI 86938231
VAT registered: YES
IBAN: SI56 0400 0027 8741 469
Entered in the Slovenian Business Register on 30 June 2016.

The buyer is bound by the general terms and conditions that are valid at the time of purchase (placing the online order). Each time an order is placed, the user is specifically reminded of the general terms and conditions and, by placing the order, confirms that they have read them.

By registering with the online store, the visitor receives a username, which is the same as their e-mail address, and a password, which the user chooses themselves. The username and password unambiguously identify the user and link them to the data they have entered. By registering, the visitor confirms and warrants that they are a person with full legal capacity. By registering, the visitor becomes a user and a member of Gina’s Woofs. Both a guest and a user acquire the right to make a purchase. By purchasing a product, the user becomes a buyer. Registration is also possible during the purchase process. You can later edit your details and your newsletter subscription, as needed, in your user account.

These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and buyer, and the business relationship between the Merchant and the user as a buyer of products from the online store’s range.

2. Availability of information

The Merchant undertakes that the following will always be available to the user:

information on the Merchant’s identity (in particular the company name, registered office and the number of the register in which the company is entered);

contact details that allow the user to communicate with the Merchant quickly and effectively (e-mail address, telephone, etc.);

information on the essential characteristics of the products in the online store’s range, including any warranties (if no warranty is stated next to a product, there is no warranty for that product);

information on prices, which must be clearly stated, and it must be apparent whether VAT is already included in the price or not;

information on the availability of the products in the online store’s range;

the manner and conditions of delivery of products or performance of services, in particular the place and time of delivery;

information on the method of payment;

information on the period of validity of the online store’s offer;

information on the period within which it is still possible to withdraw from the contract and the conditions for withdrawal;

information on the possibility of returning products or withdrawing from the contract;

information on the user’s complaint procedure and the details of the Merchant’s contact person for dealings with users.

3. Product range

Because of the nature of doing business online, the range of products in the online store can change and be updated often and quickly.

4. Payment methods

The Merchant offers the user the following methods of payment for purchases of products from the Gina’s Woofs online store:

BY PRO FORMA INVOICE*: By advance bank transfer of the purchase price to the Merchant’s bank account on the basis of a pro forma invoice, which we send to your e-mail address; the ordered items are reserved immediately after the purchase, the payment deadline for the pro forma invoice is three (3) days, and the reservation of the ordered items is valid for the same period. After the payment deadline expires, or at the latest seven (7) working days from the day the pro forma invoice was sent, the order is cancelled and the reservation is released. Public holidays and weekends are NOT counted in the payment deadline. If the Merchant receives payment after the pro forma invoice has expired and has not confirmed an extension of the validity and payment of the pro forma invoice, it is not obliged to refund the purchase price paid where, because the reservation was released, the item in question has been sold or is no longer in stock.

CASH ON DELIVERY*: You pay for the ordered items to the courier of the authorised delivery service when the parcel is delivered. Cash on delivery is available for purchases up to a value of €200. If the parcel is not collected, we will proceed in accordance with the general terms and conditions.

PAYMENT BY PAYMENT CARDS*: takes place through the Shopify Payments payment system, which is owned by Shopify. Card details are not recorded on the company’s server, so your security is 100% ensured. Shopify Payments ensures maximum transaction security. Credit card authorisations are carried out in real time, with immediate verification of the data at the banks. You can pay with the following cards: Visa, Visa Debit, Mastercard, Debit Mastercard, American Express.

PAYPAL*: Secure payment via PayPal.

*The payment amount already includes postage and other delivery costs if delivery is chargeable; with free delivery you pay only the value of the ordered items.

5. Prices

The online price applies to all registered users of the Merchant’s online store.

All prices in the online store are stated in euros. The Merchant is a VAT payer. All prices in the online store are product prices and do not include delivery costs (see points 3 and 12). All prices apply only to electronic orders of products placed through the online store.

Discounts cannot be combined with one another and promotions are mutually exclusive, unless expressly stated otherwise.

All prices apply at the moment the order is placed and have no predetermined period of validity, so they apply only until they are changed. Despite exceptional efforts by the Merchant to provide the most up-to-date and accurate information, it may happen that the price information is wrong. In the case described in the previous sentence, and where the price of a product changes during order processing, that is, from the moment the order is placed until the order is confirmed, the Merchant will:

inform the user (buyer) of this and notify them of the new prices; in such a case the user (buyer) has the option to change their order, cancel it in part or in full, or confirm the order at the new prices, all without additional costs; or

allow the user (buyer) to withdraw from the purchase and at the same time offer a solution that will be to the mutual benefit and satisfaction of both parties.

Funds paid in through value vouchers, other bonuses and pro forma invoices do not earn interest.

The price of goods in the online store is not adjusted on the basis of automated decision-making.

6. Purchase process

1. Order received

After the order is placed, the user (buyer) receives an e-mail from the Merchant stating that the order has been received. Within 1 hour of receiving this notification, the user (buyer) can cancel the order without consequences. Apart from the option to cancel, the user (buyer) cannot change the contents of the order after it has been placed. Detailed information on the status and contents of each order is always available to the user (buyer) in their profile on the Merchant’s website.

2. Order confirmed

If the user (buyer) does not cancel the order, it goes on for further processing. Upon receipt, the Merchant reviews the order, checks the availability of the ordered products and either confirms the order or rejects it with a stated reason. To verify details or ensure accurate delivery, the Merchant may also contact the user (buyer) by telephone on the contact telephone number provided.

3. Goods dispatched

Within the agreed time, the Merchant prepares and dispatches the ordered products and informs the user (buyer) of this by e-mail.

7. Sales contract and issuing of invoices

The Merchant issues the user who buys a product from the online store with an invoice in written or electronic form, with itemised costs. The sales contract in the form of a purchase order is stored in electronic form on the Merchant’s server and is accessible to the user (buyer) at any time in their user profile. The sales contract is concluded in the Slovenian language.

8. Coupons, gift cards, value vouchers and loyalty programme

You can use the online store’s coupons with an obtained or publicly published code. To use a coupon, first select the desired product(s), then click on the cart and choose “View cart”. The option “Apply coupon code” will appear, where you enter your code in the field and click “Apply coupon”. The system will calculate the discount automatically when the purchase is completed.

9. Right of withdrawal, returning products

In accordance with the Consumer Protection Act (ZVPot-1), for contracts concluded at a distance or away from business premises, the consumer has the right to notify the company within 14 days that they are withdrawing from the contract, without having to give a reason for their decision.

The consumer may submit the notice of withdrawal to the company on a form or by an unambiguous statement clearly showing that they are withdrawing from the contract (this may also be oral, e.g. given by telephone). The consumer is deemed to have submitted the withdrawal statement on time if they send it within the period set for withdrawal from the contract.

In connection with the withdrawal from the contract, the consumer bears only the cost of returning the goods.

The consumer is liable for any diminished value of the goods if the diminished value results from handling that is not necessary to establish the nature, characteristics and functioning of the goods.

WITHDRAWAL FORM

The address for returning goods to the seller is:

GINAS WOOFS,
Industrijska cesta 9
5000 Nova Gorica

We recommend that you use a delivery service that allows the shipment to be tracked and that you prepare the goods properly for transport (you can use the original packaging or other suitable safe packaging). Any return costs are borne by the buyer. We do not accept cash-on-delivery shipments.

In the event of withdrawal from the contract, the company will refund all payments received immediately, and no later than within 14 days of receiving the notice of withdrawal. The company will refund the payments to the consumer using the same means of payment that the consumer used, unless the consumer has expressly agreed to the use of another means of payment and the consumer does not bear any costs as a result. The consumer is not entitled to reimbursement of additional costs incurred if they expressly chose a type of delivery other than the cheapest standard delivery offered by the company. In the case of a sales contract, the company may withhold the refund of payments received until it has received the returned goods or until the consumer has provided proof that the goods have been sent back, unless the company offers to collect the returned goods itself.

10. Material defects and warranty

The seller is liable for any lack of conformity of the goods that exists at the time of delivery and becomes apparent within two years of delivery of the goods.

11. Purchases by legal entities

The purchase process for legal entities is the same as for natural persons, except that when registering, the user enters the company and confirms agreement to the terms of use.

Legal entities do not have the right to withdraw from the sales contract within 15 days of receipt without giving a reason. However, they can assert claims under the rules on material defects or the warranty.

The Gina’s Woofs online store offers legal entities the following method of payment:

BY PRO FORMA INVOICE: By advance bank transfer of the purchase price to the Merchant’s bank account on the basis of a pro forma invoice, which we send to your e-mail address. (see point 4 – PRO FORMA INVOICE)

12. Delivery

The Merchant will deliver the ordered products to the user (buyer) within the agreed time. The Merchant’s contractual delivery partners are GLS Slovenija, GENERAL LOGISTICS SYSTEMS, logistične storitve d.o.o. and POŠTA SLOVENIJE d.o.o. The Merchant reserves the right to choose another delivery service if this allows the order to be fulfilled more efficiently.

The delivery time for products that are in stock, for delivery addresses in Slovenia, is expected to be the next working day or up to 2 working days for orders placed after 12 noon.

The flat delivery fee is €3.90 per parcel. The price includes order processing costs, packaging costs and delivery costs.

Every product from the online store is available within a reasonable time and is dispatched as soon as possible. Delivery of orders placed is possible only within the territory of Slovenia.

Pošta Slovenije will notify the recipient of the expected delivery of the parcel by SMS or e-mail one day in advance. If you are not at the given address at the time of delivery, the Pošta Slovenije courier will leave a note in your mailbox with a contact telephone number where you can arrange a new delivery, which is free of charge. Pošta Slovenije will keep your parcel for 4 days, after which it will return it to the sender.

13. Security and protection of personal data

The Merchant uses appropriate technological and organisational measures to protect the transmission and storage of personal data. The user is also responsible for security, by taking care of the security of their username and password and by providing adequate software and antivirus protection for their computer.

The Merchant (Gina’s Woofs) undertakes to protect all of the user’s personal data permanently, in accordance with ZVOP-1.

The Merchant (Gina’s Woofs) stores the following buyer data for an indefinite period: first name, surname, e-mail address, contact telephone number, address, country of residence, time and date of registration and the archive of communication with the Merchant (with Gina’s Woofs). The Merchant (Gina’s Woofs) will use this personal data exclusively for its own needs (delivery, sending of materials, offers, invoices) and other necessary communication with buyers. The buyer’s data will under no circumstances be passed on to unauthorised persons.

14. Communication and newsletters

The Merchant (Gina’s Woofs) will contact the user (buyer) using means of distance communication, unless the user (buyer) expressly objects to this.

Electronic messages will contain:

a clear and unambiguous indication that they are advertising messages

the sender, Gina’s Woofs, will be clearly identifiable

promotions, campaigns and other marketing techniques will be marked as such and the conditions for taking part in them will be clear

the way to unsubscribe from the newsletter will be clearly presented.

15. Protection of children

The Merchant does not accept orders in the online store from anyone it knows or suspects to be a child, unless it has the express permission of their parents or guardians. The Merchant does not offer free access in the online store to products or services that are harmful to children.

Without the express permission of parents or guardians, the Merchant will not accept any personal data concerning children, nor will it disclose data received from children to third parties, other than to parents or guardians.

Any communication aimed at children will be appropriate to their age and will not exploit children’s trust, lack of experience or sense of loyalty.

16. Privacy policy

The Privacy Policy, which is available in the “Privacy Policy” section, is also part of these General Terms and Conditions.

17. Limitation of liability

The risk of loss of or damage to dispatched goods passes from the company to the consumer when the consumer physically receives the goods or when the goods are physically received by a third party, other than the carrier, designated by the consumer for this purpose. If the consumer has ordered carriage from a carrier that was not offered by the company, the risk of loss of or damage to the goods passes to the consumer, notwithstanding the previous paragraph, upon delivery of the goods to the carrier, without prejudice to the consumer’s rights against the carrier.

18. Non-collection of products

The buyer is obliged to collect the ordered items within the specified time from receiving the electronic notice of the completed order, the SMS confirmation of the order or the e-mail confirmation. If the buyer in no case collects the ordered items sent with cash on delivery, and after the waiting period at Pošta Slovenije (4 days) expires they are returned to the company’s address, this is NOT considered a withdrawal from the contract, as the contract is still validly concluded and this is a unilateral, unannounced withdrawal by the buyer from the contract. In the event of non-collection, the buyer is therefore liable for the costs of the additional shipping/return of the items to the company, and for the economic damage incurred because the ordered items, which were in distribution for 4 days or more, could not be advertised. In the event of non-collection, the case is handed over to the legal department, which, on our authorisation, will further handle the payment and recovery of the costs and damage incurred.

19. Complaints, disputes and applicable law

The Merchant respects the applicable consumer protection regulations. The Merchant has an effective system for handling complaints and has designated a person whom the user (buyer) can contact by telephone or e-mail in case of problems. In case of problems, the user (buyer) can turn for help to tel. no. 041 213 451. The user (buyer) can submit a complaint to the e-mail address hello@ginaswoofs.com. The complaint handling procedure is confidential.

Within five working days, the Merchant will confirm that it has received the complaint, tell the user (buyer) how long it will take to handle it, and keep them informed throughout the procedure. The Merchant will do its best to resolve any disputes amicably. If an amicable resolution of the dispute is not reached, the court in Ljubljana has exclusive jurisdiction to resolve all disputes between the Merchant and the user (buyer). As participants in electronic commerce, the Merchant and the user (buyer) mutually recognise the validity of electronic messages in court.

These General Terms and Conditions and all disputes between the Merchant and the user (buyer) are governed by Slovenian substantive and procedural law, without applying the rules of private international law that would refer to the application of any other law.

For all relationships, and for rights and obligations not regulated by these General Terms and Conditions, the provisions of the Obligations Code, the Electronic Commerce Market Act, the Personal Data Protection Act and the Consumer Protection Act apply accordingly.

20. Out-of-court resolution of consumer disputes

In accordance with legal norms, the online store www.ginaswoofs.com, owned by the company ADECEBA d.o.o., does not recognise any out-of-court consumer dispute resolution body as competent to resolve a consumer dispute that a consumer could initiate under the Out-of-Court Resolution of Consumer Disputes Act.

ADECEBA d.o.o., which as a provider of goods and services operates the online store in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online dispute resolution (ODR). The platform is available to consumers.

This arrangement derives from the Out-of-Court Resolution of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

21. Changes to the general terms and conditions

In the event of changes to regulations governing the operation of online stores, data protection and other areas related to the operation of the Merchant’s online store, and in the event of changes to its own business policy, the Merchant may amend and/or supplement these General Terms and Conditions, and will each time notify users in an appropriate manner, which includes in particular notices on the website www.ginaswoofs.com. Any changes and/or amendments to the General Terms and Conditions take effect and apply upon expiry of an eight-day period from the publication of the changes and/or amendments. If a change and/or amendment to the General Terms and Conditions is necessary to comply with regulations, it may exceptionally take effect and apply sooner.

A user who does not agree with the changes and/or amendments to these General Terms and Conditions must cancel their registration within eight days of the publication of the notice of the change and/or amendment; otherwise, after this period expires, the user is deemed, and no evidence to the contrary is admissible, to accept the changes and/or amendments to the General Terms and Conditions. The registration is cancelled by the user notifying the Merchant of the cancellation in a written statement.

These General Terms and Conditions were adopted by the company ADECEBA d.o.o., Preserje 30, 5295 Branik, on 3 July 2026.

22. Description of the technical means for identifying and correcting errors before placing an order

Before the buyer places the order, the window REVIEW AND PLACE ORDER opens, with the prompt “Please review the order details above and place your order when you are ready.” In the entry you can check the details you filled in for the purpose of placing the order. If any data was entered incorrectly, you can change it by clicking the “EDIT” button. In this step the buyer can change the customer details, delivery address, delivery method, payment method and billing address.

If the wrong product or quantity was entered, the buyer can go back to the cart, where the details can be corrected – the “Edit cart” button.

If you entered the wrong quantity, you can change it in this step. To change the quantity, click the “+/-” button. If you added a product you do not want, you can remove it by clicking the ‘x’.

We wish you plenty of pleasant and rewarding shopping in our online store!